WHICH PAYMENT OPTIONS DO YOU OFFER?
We accept all major credit cards (Visa, MasterCard) as well as PayPal, prepayment, Klarna.
DO YOU OFFER INTERNATIONAL SHIPPING?
We deliver worldwide. For foreign countries the delivery costs of the order are 10 €. For deliveries abroad, customs duties, taxes and fees may apply which are not included in the total price shown.
HOW LONG ARE DELIVERY TIMES?
The delivery time within Germany for individual purchases is, if not differently indicated, to 10-15 working days starting from receipt of payment. For shipments to destinations outside of Germany, the delivery time increases by a further 2-9 working days depending on the destination country.
HOW MUCH ARE SHIPPING COSTS?
We deliver within Germany free of charge. For foreign countries the delivery costs are 10€. For deliveries abroad, customs duties, taxes and fees may apply which are not included in the total price shown.
CAN I RETURN ITEMS?
You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you have taken possession of the goods. In the case of a contract for several goods which you have ordered as part of a single order and which are delivered separately, the withdrawal period shall commence on the day on which you or a third party designated by you, other than the carrier, have taken possession of the last goods. In the case of a contract for the delivery of goods in several instalments or pieces, the withdrawal period shall commence on the day on which you or a third party other than the carrier designated by you took possession of the last instalment or piece. In order to exercise your right of withdrawal, you must inform Swish UG (Simon-Dach-Str. 20, 10245 Berlin, +49 17623889531, firstname.lastname@example.org) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). You can use the attached sample revocation form for this purpose. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
WHEN DO I GET REFUNDED?
Refund in case of return: It may take 3-4 business days for your return package to reach us. If the returned goods reach us in their original condition, we will immediately start processing the refund. It may take 2-3 days for the amount to be credited to your account.