FAQs

WHICH PAYMENT OPTIONS DO YOU OFFER?

We accept all major credit cards (Visa, MasterCard) as well as PayPal, prepayment, Klarna.

 

DO YOU OFFER INTERNATIONAL SHIPPING?

We deliver worldwide. For the EU the delivery costs of the order are 12 € (from an order value of 200 € the delivery costs are free). For the rest of the world, the delivery cost is €30. For deliveries abroad, customs duties, taxes and fees may apply and are not included in the total price shown.

 

HOW LONG ARE DELIVERY TIMES?

Unless otherwise stated for individual products, delivery time within Germany is 8-10 weeks from receipt of payment.
For shipments to destinations outside Germany, the delivery time increases by a further 2-9 working days depending on the destination country.

 

RUSH ORDER

If your order is urgent, please contact us before submitting your order and we can discuss the time frame. A rush order can be offered for a fee depending on scheduling, supply availability and existing orders. Production time is dependent on the product ordered and our stock levels.

 

EXPRESS SHIPPING

Rush orders and express shipping are two different services. Express orders refer to the production time and express shipping refers to the delivery time. Standard shipping with DHL usually has a delivery time of 2-3 working days in Germany. The cost of express shipping within Germany is €12 (for an order value of €100 or more, the express shipping cost is €7). Express shipping guarantees delivery on the next working day (not Saturday). Express delivery abroad costs 50 € (parcels up to 1 kg). Express orders can be combined with express shipping. Just contact us!

HOW MUCH ARE SHIPPING COSTS?

We deliver free of charge within Germany from an order value of 100 €. The cost of standard shipping within Germany for orders under 100 € is 5 €. For the EU, the delivery costs of the order are 12 € (from an order value of 200 €, the delivery costs are free). For the rest of the world the delivery costs are 30 €. For deliveries abroad, customs duties, taxes and fees may apply and are not included in the total price shown.

Express delivery within Germany costs 12 € (from an order value of 100 € it costs 7 €). Express shipping abroad costs € 50 (parcels up to 1 kg).

 

CAN I RETURN ITEMS?

You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you have taken possession of the goods. In the case of a contract for several goods which you have ordered as part of a single order and which are delivered separately, the withdrawal period shall commence on the day on which you or a third party designated by you, other than the carrier, have taken possession of the last goods. In the case of a contract for the delivery of goods in several instalments or pieces, the withdrawal period shall commence on the day on which you or a third party other than the carrier designated by you took possession of the last instalment or piece. In order to exercise your right of withdrawal, you must inform Swish UG (Simon-Dach-Str. 20, 10245 Berlin, +49 17623889531, contact@kj-atelier.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). You can use the attached sample revocation form for this purpose. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

 

WHEN DO I GET REFUNDED?

Refund in case of return: It may take 3-4 business days for your return package to reach us. If the returned goods reach us in their original condition, we will immediately start processing the refund. It may take 2-3 days for the amount to be credited to your account.